The Words You Say Matter
The words you say matter to the message you intend to convey. These tips will help you choose them carefully. Keep words positive. For example – can instead of cannot, do instead of do not, like instead of dislike. Kick the “but…” “Yes, but…” cancels the positive and alerts the listener to be wary […]
Read Sylvia’s Full Story
1975-1995. I worked for a Fortune 50 multi-national corporation, starting as a Customer Service Rep (CSR) going out to clients to trouble-shoot and fix their computer hardware. I then moved to teaching other CSRs how to do the same as well as how to be their best selves individually and professionally. I continued through a […]
Read Josh’s Full Story
I worked in sales for over a decade of my career. Starting in high school, I worked in customer service and box office ticket sales at a local playhouse theatre. While going to college, I worked in a couple of different retail sales positions. One of those jobs was for an eyewear company where as […]
Watch an Idea MindTeam(tm) Group Meeting in Action
Watch an Idea MindTeam(tm) group in action. This group and group member gave us permission to record an issue processing session that is normally a confidential session.
Addendum: How to Start_Implement IdeaMindTeam(tm) Groups
Chapters 9 and 10 in the book Internal Masterminds introduce you to our Idea MindTeam(tm) platform and give you an overview of how an Idea MindTeam(tm) group operates. Now download the addendum that takes you through an Idea MindTeam(tm) group session from pre-meeting to post-meeting. You can start and run a group yourself, or you […]
Trending: Offices Are Going “Old School”. Idea MindTeams Needed!
I’m seeing a trend towards “old school” work-at-the-office situations (like my former employer – IBM!) and towards corporate execs having their own offices rather than residing out in the “bullpen”. This article from the Wall Street Journal’s Jason Gay this morning appropriately summed-up a general feeling I sense from the employee-side of my clients! If […]
9 Ways to Get Past Roadblocks to Implement Your Ideas
You’ve likely heard the saying, “Don’t take ‘no’ for an answer.” But if you did take it for an answer in the past, it’s possible you never saw your idea or plan through to a successful completion. No matter where you travel in life or what you accomplish, there are always roadblocks and naysayers ready […]